Flexible. Easy to Use. Click-to-Call.
SEP2 is a powerful software package that offers all the tools you need to launch outbound click-to-call campaigns.
SEP2 Preview dialer enables agents to first view the available information about the customer allowing the agent to review the pertinent information and place the call with a single click, or skip to the next call. SEP2 allows manager(s) to login from any computer on the network to monitor the agent’s call activity: number of calls, talk time and results.
Because OPC Marketing develops software in-house, SpitFire is able to offer the most cost-effective and fully featured dialers on the market.
Keep It Simple with SpitFire Integrated Call Center Software
Our greatest priority is making your call center run smoothly, and we do that by developing software that is intuitive and easily integrated with your current systems. SEP2 works seamlessly with most CRM applications, phone systems and long distance carriers, making it the simplest and most cost-effective solution for your call center.
SEP System Features
- Click to call with skip feature
- Outbound or Inbound Calling with DNIS Routing
- Premised Based or Hosted
- Manual Dialing
- Works with SIP, PRI, T1 or Analog Lines
- Unlimited Campaigns, Lines, and Agents
- Caller ID based on Campaign
- Unlimited Lists, Custom Data Fields & Dispositions Per Campaign
- List Priority & Stacking
- Hit Stop Feature
- Unlimited No Call lists
- Export Data- New List, Existing List, DNC List or Text File
- Automatic Disposition Based Redialing
- Browser based Manager and Supervisor Interfaces
- Unlimited Workgroups
- CRM Integration- Windows or Web Based
- Microsoft SQL Database
- Built in DNC Management
SEP Agent Features
- Agent-to-Agent Call Transfer with Data Transfer
- Third Party Transfer with Conference Option
- Pop Scripting Per Campaign
- URL Pop Screens Per Campaign
- Agents Can Log into Multiple Campaigns
- Print Record
- Call Back Scheduling with Phone Number Choice
- Preview Call Back with snooze option
- Agent Recording
- Role-based Users for Limiting or Expanding Feature Access
- Agent Wrap Up
- Zip Tone
SEP Manager Features
- Live Web Based Statistics for Campaigns, Lists, Agents
- Call Recording, Monitoring, and Whisper Coaching
- Comprehensive Reports Including Sales Amounts
- Campaigns can be dynamically changed during session
- Time Zone Management
- Call Back Manager- Re-assign & Reschedule Callbacks
- Rework List by Disposition
User-friendly Software: Easy to Install, Operate & Upgrade.