Inbound & Outbound Predictive Dialer with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective.
SEP is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual.
Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations.
Our predictive dialer also allows the dialing campaign manager to manually increase and decrease the amount of inbound and outbound calls on the fly, optimizing call center productivity every day.
Because we develop our software in-house, SpitFire is able to offer the most cost effective and fully featured enterprise edition dialer on the market. SEP is a browser-based application, meaning your call center manager can login from any computer on the network. The SpitFire Enterprise system can be used in multiple modes:
The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.
Quick Connect allows your agents to log into a campaign with a one-to-one dial ratio. This option is great for B2B environment because the agent is connected on every call eliminating dropped calls.
Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.
Preview Dialing allows the agent to view the information in the contact record and decide to dial or snooze the call. Preview dialing is often used in collections campaigns.
SEP is a fully blended call center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SEP highlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls.
SEP allows agents to pause a campaign and switch into a manual dial mode. The agent enters a telephone number on the agent application and the dialer will place the call.
Keep It Simple with SpitFire Integrated Call Center Software
Our greatest priority is making your call center run smoothly, and we do that by developing software that is intuitive and easily integrated with your current systems. SEP works seamlessly with most CRM applications, phone systems and long distance carriers, making it the simplest and most cost-effective solution for your call center.
SEP Agent Features:
SEP Manager Features:
Text-to-speech (TTS) Add-on
Why is SEP an award-winning predictive dialer system? You be the judge. See a LIVE DEMO!