Definition of a Predictive Dialer:
SpitFire® Predictive Dialer is a computer based dialing system that quickly places outbound calls via database interaction using special telephone cards that connect to a variety of communication and telephone lines. Depending on the configuration and the amount of Live Agents determines how many calls the Predictive Dialer places per hour.
SpitFire® automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards. These databases are scrubbed against the “Do-not-call” Federal dataset when your list you’re going to call is imported. The registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials. The Federal DNC requires you to register [Register Here] to get the downloaded list and may require fees and certain business information.
The “Predictive” in Predictive dialers refer to the ability to dial down the amount or increase your call volume depending on how long it takes for an agent to complete the call process. SpitFire® “predicts” how long it will take for an Agent to be available for the next call. The call time may vary from one day to the next with some campaigns pitch length, product information, customer retention of the offer and the amount of staff currently available.
Predictive Dialer systems differ from Auto Dialers as these systems allow live agents to interact with live clients, auto fill agent screens with client data, and update all pertinent web page or CRM based application information related to their particular client as well as set callbacks, reminders, deliver emails and faxes, transfer calls and perform 3rd party verification and recordings. CALL 800-859 -5924 or 972-267-3279. Contact OPC.
SpitFire® PREDICTIVE DIALER ACCESS & MySQL PRO Versions |
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Predictive Dialer Supported OS's |
Access |
PRO |
Add On |
& EVEN MORE FEATURES! |
Access |
PRO |
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| Windows XP Pro / Server 2003 / XP Home - Agent Only |
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Disable Answering Machine & Operator Intercept detection | |
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Telecom Standards |
and transfer calls to your Agents | |||||||
| Analog Lines | |
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Print Client information from Agent software | |
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| Digital - T1 (or E1 European - World) | |
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Screen pop on Agent Software | |
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| Digital - ISDN | |
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URL Query String for Web Based Applications | |
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| VoIP** SIP | |
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Route Calls based on Agent Product Skill Levels | |
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SPD Software Suite features... |
Simulate keystrokes for windows base applications | |
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| Ability to set International Prefix | |
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Supports up to 48 Agents per server - PRO Recommended | |
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| 3rd Party call transfers during Predictive and manual calls |
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Transfer call recordings via FTP to servers or shared drives | |
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| Ability to Configure no dial NPA-NXX | |
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Scale Multiple servers - requires additional database server | |
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| Ability to interface to PBX systems | |
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Schedule Call Backs | |
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| Agent Call Disposition naming and editing |
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Alternate Phone Number dialing | |
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| Automatically Re-dial No Answers and Busy Calls | |
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Built-in Area Code manager for sensitive time zone dialing | |
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| Built in fail safe - stop campaigns unattended & shutdown | |
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Built-in Call Back Manager | |
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| Call Blending [Download .PDF Document] |
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Campaign Querying | |
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| Talk Assist Monitoring - Manager can enter conversation | |
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Download and Import Federal DNC list* | |
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| Remote Observing - Manager can observe from anywhere | |
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Faster DNC data Scrubbing | |
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| Call Recording for every call on demand | |
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Query Based Dialing | |
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| Outbound Campaigns | |
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Inbound Campaigns | |
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Key to the Icons - Available |
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Software Add on's - Available |
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Hardware Add On's - Available |
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Download .PDF Document of SpitFire® Predictive Features - requires Adobe's Acrobat Reader |
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SpitFire'S BENEFITS TO YOU
The system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers. The phone call is passed to an agent instantly after a customer picks up the phone. It takes 30 seconds to manually dial a phone number and let it ring four times. If the customer doesn't answer the agent has to remember this and call the customer later.
Predictive Dialers allows the agent to talk to at least two people in the same time it takes to manually dial and reach one person and agent productivity increases by 150% to 400%. Predictive Dialers help in saving management time too. SpitFire® Predictive maintains do not call lists, organizes data like sales, leads, call-backs etc. This can help agents to decide which times of day work best to call, finding the best lead and pitch etc.
Predictive Dialers help control leads. Once a number has been called by SpitFire® Predictive, it will remember what time the call was placed, outcome of the call, and will not call the customer again until asked to.
If the customer asks not to be called again, the agent can select the disposition code of do not call and the dialer will add it to the local "aka your Companies DNC" do-not-call list so that it can't be called again in that campaign or never again. If the customer asks for a call back at a later time, the agent selects the time for the call back to be made, using fast drop down menus. At the pre selected time, the system will call back and display the customer's information as well as any notes taken for reference during the earlier conversation.
Predictive Dialers give a real-time feedback reporting and the current call "Campaign's manager" can monitor calls and maintain optimum agent-system performance and productivity. The real-time displays give information about inbound queues, current status and statistics, dialer statistics, and list performance. It helps to identify agents who have exceeded preset goals, monitor and train an agent for immediate corrective action and feedback. Predictive dialing removes the remedial tasks of manual dialing and frustration on not achieving the target calls and figures. It boosts the agent morale. Contact OPC.
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DOWNLOAD THE SpitFire® PREDICTIVE DIALER FEATURES BROCHURE This handy list show the features of SpitFire® Predictive and SpitFire® Predictive PRO. The main reason for the increasing popularity of SpitFire’s Predictive Dialers is their ability to dramatically increase the efficiency of your sales campaigns and customer support by targeting messages to only live customers. Larger SpitFire® Systems can manage many campaigns both for outbound and inbound calling. Let's discuss your requirements so we can transform how you do business [Download] This document is a .PDF and is viewable in Acrobat Reader. |
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DOWNLOAD THE SpitFire® PREDICTIVE BROCHURE On a very basic level, OPC’s SpitFire® Predictive Dialer automates the total outbound dialing process. This technology converts the manual dialing process agents were responsible for and automates it within a powerful computer with specialized software. [Download] This document is a .PDF and is viewable in Acrobat Reader. |
ADD ON TO YOUR SpitFire® PREDICTIVE DIALER SYSTEM
OPC offers many items that increase your productivity and save you money and time: |
OPC offers may beneficial Add-Ons including methods to monitor and record Telephone calls. Always seek legal council in your area or areas you intend to market in for any clarification or issues you may face in recording phone calls. OPC Marketing is not a legal council firm and does not give any legal advice. Use of this page constitutes that agreement. $99 Single Station |
We offer a complete selection of state-of-the-art headsets, including binaural, monaural, voice tube, sound tube, wireless headsets and headset systems. Headsets were an invention, born out of necessity, to prevent the fatigue and strain caused when agents work all day on the phone. In order to free both hands for operating equipment, handwriting messages, and filing papers, operators of yesteryear could not hold a telephone handset with one hand, but would pinch the device between an upraised shoulder and sideways tilted head. Then, when the neck and shoulder became tired and sore, agents would be off to the Chiropractor or the strain would be transmitted to the sales call, leading to unproductive selling. Contact OPC with this reply form or call 800-859-5924 or 972-267-3279. |
DEMOS...
SpitFire® Predictive Dialer demonstrations are available to interested buyers delivered directly to your office PC. Once we receive your contact details we will contact you to arrange a mutually convenient time to show you just how easy it is to use, own and setup your new SpitFire® Predictive dialing system. Make sure you have every important decision maker present so all your questions can be answered. Demos are available from Monday thru Friday during regular business hours. If we get your contact details after hours we will contact you the next business day. Please email us your First and Last Name, Your Business address and telephone number, the best time to contact you and which OPC Product you'd like to have the demonstration on. Several of our sales staff are ready to assist you in this process. Sign up for a DEMO or call 800-859-5924.
SCREENSHOTS...
Follow the links below to see Screen captures of SpitFire Predictive's easy to use Interface.
Comapaign Stats
SpitFire® Predictive Administrator Software StartupSpitFire® Predictive's Initial Campaign Screen after the person defined as your Administrator click's on the on the program Icon to launch the SPD dialer software suite. To view the SpitFireŽ Predictive Agent Software [Click Here] SpitFireŽ Predictive Dialer Screen Capture 1 CALL 800-859 -5924 or 972-267-3279. Contact OPC. |
Administrator Action TabSpitFire® Predictive Administrator will assign the available Agents using this "Action Tab". All 48 Agents are enabled and on in this screen shot, turned on by clicking on the buttons, Green is on, and Yellow is off, depending on the number of Agents (and licensing) you have physically available.
SpitFireŽ Predictive Dialer Screen Capture 2 CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
Select your Marketing Lists to Dial withYour SpitFire® Predictive Administrator can selecting a list(s) to dial with. SpitFire Predictive Dialer allows a feature called "List Stacking" which is a term for adding many lists that the dialer uses in sequential order to call out with. There is no list currently loaded in this screen. Click on the folder ICON next to the List window to open the "Load Database" window to add your list. All buttons have ALT tags to identify use this folder icons ALT tag is "Select a list to dial".
SpitFireŽ Predictive Dialer Screen Capture 3 Another window pops up and we are selecting the list to dial with called "marketing".
SpitFireŽ Predictive Dialer Screen Capture 4 Clicking add button to load the list into the dialer. SpitFireŽ Predictive Dialer Screen Capture 5 Using the "List Stacking" feature to add multiple calling lists. We selected multiple additional lists to dial with.
SpitFireŽ Predictive Dialer Screen Capture 6 The stacked lists are displayed in the right hand pane. You can add and remove lists using the Add - -> and <- - Remove Buttons. Click the Dial button to continue or Cancel. After each list is exhausted the dialer will continue on to the next one in order. CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
Start DialingHere is where you start the dialing with your SpitFire® Predictive Dialer. The List window shows the current list being used called "marketing".
SpitFireŽ Predictive Dialer Screen Capture 7 CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
Enter the Campaign's Time DurationSpitFire® Predictive Dialer enter the campaign duration. On very large campaigns or when employee shift times come into factor a pop-up window comes up when you are dialing, Enter a number for how long the dialer will dial. Example 8 equals 8 hours, 1.5 equal to one and one half hours in H.M (Hour, Minute format), also you can use any increment like .15 equals 15 minutes. SpitFireŽ Predictive Dialer Screen Capture 8 CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
The Campaign is in progress...SpitFire® Predictive Dialer campaign has started, it's currently dialing the list named marketing. Next we will examine the tabs for Statistics, Lines and Agents. To see a larger image of this screen click on the image, it will pop-up in a window.
SpitFireŽ Predictive Dialer Screen Capture 9 |
The Campaign is in progress... Statistics Tab >> Campaign SummarySpitFire® Predictive Dialer clicking on the Statistics tab>>Campaign Summary, shows the Start Time Parameter and Value, your campaign's Elapsed time, Lines Active, Agents selected, Agents Idle, Holding Queue and how many dials the system is making per hour on the campaign dialed.
SpitFireŽ Predictive Dialer Screen Capture 10 Go to the top of the page [Top]. |
The Campaign is in progress... Statistics Tab >> Line SummarySpitFire® Predictive Dialer clicking on the Statistics tab, shows the Line Summary Total Dials, Connects, Drops, Transfers, AMs (Answering Machines), Busy's, Fax's, NAs (No Answers), Operator Intercepts and others on the campaign dialed.
SpitFireŽ Predictive Dialer Screen Capture 11 Go to the top of the page [Top]. |
The Campaign is in progress... statistics Tab >> Agent SummarySpitFire® Predictive Dialer clicking on the Statistics tab, Agent Summary shows the Parameter Name, Value and Percent of Calls, Online time, Talk Time, Wrap Up Time, Hang Ups, AMs (Answering Machines), Busy's, Fax's, NAs (No Answers), Operator Intercepts and others and types of dispositions on the campaign dialed.
SpitFireŽ Predictive Dialer Screen Capture 12 Go to the top of the page [Top]. |
The Campaign is in progress... statistics Tab >> ListSpitFire® Predictive Dialer clicking on the Statistics tab, List shows the Current Client, Available Records, Total Records, Records Dialed, No Selects and No Calls on the campaign dialed.
SpitFireŽ Predictive Dialer Screen Capture 13 Go to the top of the page [Top]. |
The Campaign is in progress... statistics Tab >> Line PerformanceSpitFire® Predictive Dialer clicking on the Statistics tab, Line Performance shows the Current Active and Available Lines, number of Dials per line, The Connects Percentage, The Drops Percentage, Transfers, AMs (Answering Machines), Busy's, Fax's, NAs (No Answers), Ois (Operator Intercepts) and others in the campaign currently dialed.
SpitFireŽ Predictive Dialer Screen Capture 14 Go to the top of the page [Top]. |
The Campaign is in progress... statistics Tab >> Agent PerformanceSpitFire® Predictive Dialer clicking on the Statistics tab, Agent Performance shows the Current Active and Agents Setup, number of Calls per Agent, Minutes Online per Agent, Agent Talk Time, Agent Wrap Up time, Hang Ups, AMs (Answering Machines), Others, Hits, Warm, Colds, User 1, User 2 (call Dispositions) Call Backs and No Calls in the campaign currently dialed.
SpitFireŽ Predictive Dialer Screen Capture 15 Go to the top of the page [Top]. |
SpitFireŽ Predictive Agent Software StartupSpitFireŽ Predictive Agent Software Startup Screen. We have typed in our User name and Password and clicked the OK Button.
SpitFireŽ Predictive Dialer Screen Capture 16 Go to the top of the page [Top]. |
Agent Select and Import ScriptSelect a script (Hollywood Style) using the Script Button and import it into the interface. When loaded the script button will be in red. Click on the image to see this image full size. Then use the "Go Back" link to return here.
SpitFireŽ Predictive Dialer Screen Capture 17 Go to the top of the page [Top]. |
Agent Waiting For CallThe Agent Screen and Main Server screen, waiting for the call. Click on the image to see this image full sized. Then use the "Go Back" link to return here.
SpitFireŽ Predictive Dialer Screen Capture 18 Go to the top of the page [Top]. |
Call is ReceivedThe call is received and the pitch begins, the customer's information from the current database will pop up on the Agent's screen (were using OPC Marketing as an example in the green text on a bal ck background), along with a script for the Agent to read from (HTML Script shown to the right "INTRODUCTION"). Since it's HTML format, it can be linked to other pages with response options. You can build complex decision trees, or even link to web pages with an internet connection. The pitch or offer resulted in a sale. Tab 1 General, setting the call disposition as a "Sale". Other call dispositions include "call Back" AM "Answering Machine" and buttons defined by your Administrator or Call Center Manager. User Fields 1 and User Fields 2 included notes on this transaction and other user customizable fields you set up. Easily customize two "User Fields" to include data specific to your business, keep who the call went to and much more!
SpitFireŽ Predictive Dialer Screen Capture 19 Go to the top of the page [Top]. |
Integrates with Windows® App'sYou can easily integrate SpitFire® Predictive with Windows based ACT® Contact Management Software by SAGE®. This example also shows how you can use ACT for more detailed Contact Info, including keeping "Notes" on conversations (ACT sold separately by OPC). ACT may also be customized for custom uses by you. Your version of ACT may vary depending on your licensing, requirements and users. Ask about the many different types of Windows® based programs your SpitFireŽ Predictive Dialer System can integrate with. ACT has been issued the 100% SpitFire® Certified logo by OPC Marketing Labs for trouble free integration. Turn ACT into a Powerhouse with SpitFire® Predictive. Click on the image of ACT® running alongside SpitFire® Predictive to see this image full size. Then use the "Go Back" link to return here.
SpitFireŽ Predictive Dialer Screen Capture 20 Call now 800-859-5924 and see why SpitFire Predictive is the easiest to use System for any Agent skill level on the Market today. Go to the top of the page [Top]. |
Microsoft .ASP IntegrationOPC's Lead manager application is a custom Microsoft .ASP "Active Server Page". Our Programming team can custom design any type of .ASP page for all your business data integration to move data in and out of SpitFire® Predictive.
SpitFireŽ Predictive Dialer Screen Capture 21 Go to the top of the page [Top]. |
Calix Point IntegrationOPC Marketing's SpitFire® Predictive software integrates with all versions of Calyx Software - Calyx Point - Loan marketing, pre qualification, origination and processing for mortgage brokers and direct lenders. According to the Wholesale Access Mortgage Broker Study 2006, 67.9 percent of mortgage brokers use Point.
SpitFireŽ Predictive Dialer Screen Capture 22 |
SpitFire Predictive Agent Interface allows you to set Call Back Date and TimeOPC Marketing's SpitFire® Predictive software allows the Agent to Schedule a callback with a few simple clicks.
SpitFireŽ Predictive Dialer Screen Capture 23 Click on the Calendar Next to the Call Back button. Figure out when you need to call back, set up the timer. You can set increments of time for today, an exact time or any day ahead.
SpitFireŽ Predictive Dialer Screen Capture 24 now click on the Call Back to set.
SpitFireŽ Predictive Dialer Screen Capture 25 Go to the top of the page [Top]. |
