- The dialer is dialing but not connecting to anyone and all the calls are going to Other in the Line Stats tab.
- I set up a job in Jobmaker but it didn’t start.
- The dialer dials the number. The phone rings and I pick up but there is nothing on the other end of the line.
- There are a large number of messages in my Script’s MSGS folder but almost all of them are blank and>or are recordings of disconnect tones, busy signals, etc.
- I am having trouble making the live transfer feature work.
- Spitfire X is not leaving messages on Answering Machines.
- Does Spitfire X start in a list were it left off from the previous campaign?
- How do I take a large area code list and split it up by city or zip code?
- How do I put the National No Calls files into my dialer?
- How do I manually put a person’s phone number into the nocalls list?
- How can I have the dialer call me to hear the script and make sure it is working?
- I set up a job in Jobmaker but it didn’t start.
- I have a message on the screen that reads, “FailSafe Auto Shutdown”. What is that?
- When I try to select a script or list in Jobmaker, it just dings but doesn't accept the files.
- I have reworked a list in Listmaker Pro but when I select the list in Spitfire, it says it is still Empty or Exhausted.
- I started a campaign and the lines are not dialing and>or there is no activity under Current Activity.
- I am trying to import a list (SpitfireX Pro) and when it finishes it says there were 0 records imported. I’m sure the file that I am importing has data in it.
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SPX Security Key
When purchasing SpitFire® system software, you will receive a SpitFire® Security Key (also called a "dongle"). The SpitFire® system software will not run without the Security Key. If you have purchased a turnkey system with computer included, the Security Key will arrive with the system, but will be wrapped separately to avoid damage during shipment. You will need to plug the Security Key into the computer's printer (parallel) port. |
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SPX Adapter Converter -- Modular Two-Line Coupler
Converts 2 single-line phone jacks to one 2-line phone jack. Every phone jack/cord has the capability of carrying up to 2 separate phone lines. The SPX Adapter Converter combines 2 phone lines, from two separate phone jacks, into one phone jack. See the diagram below. Four line phones only offer 2 incoming line connections. If you want to connect 4 lines to a 4-line phone, you'll need to share 2 phone lines on each of the 2 incoming phone cords. If your wall jacks do not already combine your lines, the Adapter Converter allows you to easily convert two single line jacks into one 2-line jack. |
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SPX T-1 and T-3 Dedicated Service Implementation Process
Dedicated T-1 and T-3 services take more preparation and have a longer implementation time than their dial and switched counterparts.
- Ordering the service - typical dedicated services can take up to 45 days to install. It is a very, very good idea to allow more than 45 days for installation. This especially true when a location move is taking place or if you are in a remote location where services are limited.
- Checking equipment and interfaces - check your PBX, IP PBX, voice or data equipment to see if it has a T1 interface or whether you need to purchase one. Your equipment vendor can help with this - you'll also need to work with your vendor to be available to install and configure the T1 for the dialing equipment when the service has been installed.
- Make sure your equipment room is ready. One of the most common reasons a dedicated installation is delayed is because of some problem associated with the equipment room or running lines into the room.
Check the following:
- Access to the room where the Dedicated T-1 and T-3 services are being installed - who has the key? Who's in charge?
- AC power - does the room have adequate power for any new equipment that's going in with the Dedicated T-1 and T-3 services?
- Air conditioning and ventilation - modern equipment is not terribly affected by heat but it's a good idea to check the requirements for sensitivity.
- Is there enough space in the room for any new equipment or cables? Does anything need to be moved? Can anything be changed to make it better?
- You may need a sheet of 3/4 inch plywood mounted on the wall of the equipment room or demarcation point (if you don't already have one) to mount terminals equipment, etc. associated with your new dedicated service.
- A good electrical ground! Some of the strangest and most difficult to find problems are associated with poor electrical grounds - ask your equipment installer or an electrician to check yours.
- [Request] OPC's T-1 and T-3 Checklist in .PDF format.
FCC Registration Number
Every Dialogic board has a sticker with the Federal Communications Commissions (FCC) Registration Number on it. The FCC Registration number depicted in these pictures is a mock up and does not exist. Look in this similar place for the manufacturer’s sticker in the installed card within your SpitFire® System. The installed Dialogic card or board will be vertical and you can access it by looking at the rear of your SpitFire. |
 Search Knowledgebase Help Desk or Contact OPC Live Support. |
SPX Model and Software Number Locations
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 Search Knowledgebase Help Desk or Contact OPC Live Support. |
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SpitFire®X AutoDialer may have been identified with a clear sticker on the outside of the case. If not locate your software on the desktop and double click with the left mouse button launch it. On the ttile bar you will see the version number of your SpitFire® Software as shown in the image above. You can also right click on the software and go to properties. The version tab will identify the software version. See the two sample images to the right. |
| Install a Dialogic Board
These directions are for customers who purchased the dialer board and SpitFire®X software without a computer. If your purchased a SpitFire® tower or rackmount server your Dialogic board was installed at the factory. Before you begin using your dialer, you will need to install the Dialogic Board. It was packed separately in anti-static bubble-wrap to protect it from damage during shipment. Simply follow the easy step-by-step instructions in this online tutorial and you'll be up and running in no time. |
 Online Video Coming Soon |
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LIVE Support ...
Please click the link below to request a live support session: |
Applet Download |
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