Predictive, Fixed Rate, Preview, Quick Connect & Manual Dialer

SpitFire Enterprise is a fully blended call center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SpitFire Enterprise highlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls.

SpitFire Enterprise offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual.

Predictive Dialer Mode.The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.

Quick Connect Mode.The Quick Connect campaign is set up as one-to-one dial ratio. Agents are presented the record as it is dialing out allowing time for the agent to get familiar with the contact. This option is great for B2B environment because the agent is connected on every call eliminating dropped calls. That’s right, ZERO dropped calls!

Fixed Dialer Mode.Fixed Rate gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for campaigns with a high live connect volume.

Preview Dialer Mode.Preview Dialing allows the agent to view the information in the contact record and decide to dial or snooze the call. Preview dialing is often used in collections campaigns.

Manual Dialer Mode.Allows SpitFire Enterprise agents the ability to switch into a manual dial mode. The agent enters a telephone number on the agent application and the dialer will place the call.

SpitFire Enterprise integrates with both web-based and Windows CRM's. Our on-site Programmers and Engineers are persistently developing SpitFire Enterprise, creating new features and functionality. The majority of our latest developments have been customer-driven.

SpitFire Enterprise Predictive Dialer
Predictive, Fixed Rate, Preview, Quick Connect & Manual Dialer
Now featuring unlimited outbound calling with our new monthly calling program.  
  • No more guessing your monthly dialer phone bill
  • Crystal clear VOIP carrier
  • Supports as many lines as needed
  • No long term commitment

Those are just a few of the many wonderful benfits of our new unlimited outbound calling program.

System Features:

  • Fully Blended Outbound and Inbound Calling
  • Predictive Dialing
  • Fixed Rate Dialing
  • Quick Connect Dialing
  • Preview Dialing
  • Manual Dialing
  • Premised Based or Hosted
  • Preamble script with key press
  • Works with SIP, PRI, T1 or Analog Lines
  • Unlimited Campaigns
  • Ulimited Agents
  • Unlimited Lists
  • Unlimited Custom Fields
  • Unlimited Dispositions
  • Caller ID Global, by Campaign, by Record
  • Transfer Caller ID- Campaign, Global or Customer
  • Dynamic Caller ID
  • Email based on disposition
  • Email recording by disposition
  • List Priority & Stacking
  • Change lists by number of appointments set
  • Unlimited No Call lists
  • Export Data- New List, Existing List or Text File
  • Alternate Number Dialing
  • Automatic Disposition Based Redialing
  • Browser-based Manager and Supervisor Interfaces
  • Unlimited Workgroups
  • CRM Integration- Windows or Browser Based
  • Microsoft SQL Database
  • Built in DNC Management
  • SQL builder tool
  • TTS- text to speech add-on
  • CNI- Cell Number Identification Scrubbing

 

SEP Agent Features:

  • Agent-to-Agent Call Transfer with Data Transfer
  • Third Party Transfer with Conference Option
  • Pop Scripting Per Campaign
  • URL Pop Screens Per Campaign
  • Agent Assignment to Skill Groups
  • Agents Can Log into Multiple Campaigns
  • Print Record
  • Call Back Scheduling with Phone Number Choice
  • Preview Call Back with snooze option
  • Alternate number dialing on demand
  • Agent Recording on demand
  • Role-based Users
  • Agent Wrap Up
  • Zip Tone
  • Alternate Number Dialing on Demand
  • Dynamic Agent Extension Login

SEP Manager Features:

  • Real-Time Browser Based Statistics for Campaigns, Lists, Agents
  • Call Recording, Monitoring, and Whisper Coaching
  • Comprehensive Reports Including Sales Amounts
  • Campaigns can be dynamically changed during session
  • Time Zone Management
  • Call Back Manager- Reassign & Reschedule Callbacks
  • Preview Callbacks
  • Export Callbacks
  • Throttle Manager- Control Dial Ratio
  • Clone Campaigns
  • List Rework by Disposition
  • Export DNC
SEP is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual.  Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations.
 
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Predictive Dialer

The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.

Quick Connect

Quick Connect allows your agents to log into a campaign with a one-to-one dial ratio. This option is great for B2B environment because the agent is connected on every call eliminating dropped calls.

Fixed Dialing

Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.

Preview Dialing

Preview Dialing allows the agent to view the information in the contact record and decide to dial or snooze the call.  Preview dialing is often used in collections campaigns.

SEP is a fully blended call center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SEP highlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls.

Manual Dialing

SEP allows agents to pause a campaign and switch into a manual dial mode.  The agent enters a telephone number on the agent application and the dialer will place the call.

Keep It Simple with SpitFire Integrated Call Center Software

Our greatest priority is making your call center run smoothly, and we do that by developing software that is intuitive and easily integrated with your current systems. SEP works seamlessly with most CRM applications, phone systems and long distance carriers, making it the simplest and most cost-effective solution for your call center.

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 Why is SEP an award-winning predictive dialer system? You be the judge. See a LIVE DEMO!

 

What is Quick Connect?

Quick Connect is just that....QUICK! SpitFire Enterprise Quick Connect is a powerful dialing mode for business to business campaigns as well as it is the ultimate calling mode for high end leads. This advanced "Power Dialing" presents the contacts information to the agent prior to the actual connect.  There are Zero dropcalls in Quick Connect mode therefore you don't waste a single lead.

 

Agents have all the features of a predictive dialer such as scheduling callbacks, alternate number dialing, call transfer/conferencing, recording on demand, print client, recording and so much more!  SpitFire Enterprise can interface with almost any CRM and pop the record as the call is being answered.

Because OPC Marketing develops software in-house, SpitFire is able to offer the most cost-effective and fully featured dialers on the market.

 SEP
 SpitFire Enterprise
 Predictive Dialer
 
Predictive, Fixed Rate, Preview, Quick Connect & Manual Dialer
Inbound & Outbound Predictive Dialer with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective.
 
SEP is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual.
Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations.
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