SpitFire Enterprise Quick Connect

What is Quick Connect?

Quick Connect is just that....QUICK! SpitFire Enterprise Quick Connect is a powerful dialing mode for business to business campaigns as well as it is the ultimate calling mode for high end leads. This advanced "Power Dialing" presents the contacts information to the agent prior to the actual connect.  There are Zero dropcalls in Quick Connect mode therefore you don't waste a single lead.

 

Agents have all the features of a predictive dialer such as scheduling callbacks, alternate number dialing, call transfer/conferencing, recording on demand, print client, recording and so much more!  SpitFire Enterprise can interface with almost any CRM and pop the record as the call is being answered.

Because OPC Marketing develops software in-house, SpitFire is able to offer the most cost-effective and fully featured dialers on the market.

Keep It Simple with SpitFire Integrated Call Center Software

Our greatest priority is making your call center run smoothly, and we do that by developing software that is intuitive and easily integrated with your current systems. SpitFire works seamlessly with most CRM applications, phone systems and long distance carriers, making it the simplest and most cost-effective solution for your call center.

Agent Application

 Agent preview scripting3

Manager Application

manager preview dialer

Search History

Search history preview

SEP System Features

  • Click to call with skip feature
  • Outbound or Inbound Calling with DNIS Routing
  • Premised Based or Hosted
  • Manual Dialing
  • Works with SIP, PRI, T1 or Analog Lines
  • Unlimited Campaigns, Lines, and Agents
  • Caller ID based on Campaign
  • Unlimited Lists, Custom Data Fields & Dispositions Per Campaign
  • List Priority & Stacking
  • Hit Stop Feature
  • Unlimited No Call lists
  • Export Data- New List, Existing List, DNC List or Text File
  • Automatic Disposition Based Redialing
  • Browser based Manager and Supervisor Interfaces
  • Unlimited Workgroups
  • CRM Integration- Windows or Web Based
  • Microsoft SQL Database
  • Built in DNC Management

 

SEP Agent Features

  • Agent-to-Agent CallTransfer with Data Transfer
  • Third Party Transfer with Conference Option
  • Pop Scripting Per Campaign
  • URL Pop Screens Per Campaign
  • Agents Can Log into Multiple Campaigns
  • Print Record
  • Call Back Scheduling with Phone Number Choice
  • Preview Call Back with snooze option
  • Agent Recording
  • Role-based Users for Limiting or Expanding Feature Access
  • Agent Wrap Up
  • Zip Tone

SEP Manager Features

  • Live Web Based Statistics for Campaigns, Lists, Agents
  • Call Recording, Monitoring, and Whisper Coaching
  • Comprehensive Reports Including Sales Amounts
  • Campaigns can be dynamically changed during session
  • Time Zone Management
  • Call Back Manager- Re-assign & Reschedule Callbacks
  • Rework List by Disposition

 

User-friendly Software: Easy to Install, Operate & Upgrade.