SEP

SpitFire Enterprise Predictive Dialer

Predictive, Fixed Rate, Preview, Quick Connect & Manual Dialer
Inbound & Outbound Predictive Dialer with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective.
 
SEP is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialer modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations.
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SpitFire X Auto Dialer

 
 
User-friendly Call Center Software: Easy to Install, Operate, and Upgrade. Fully Featured. User-Friendly. Affordable. Our Reliable Award-Winning Auto Dialer from SpitFire.
 
SPX is our award-winning voice message software that automatically dials telephone numbers and plays a recorded message to your prospects, customers, partners, constituents, or community.
 
Whether your message is a fundraising or political campaign, appointment notification, special promotion, or sales initiative, SPX communicates high priority information faster than any dialer on the market.  
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SEP2 is a powerful software package that offers all the tools you need to launch outbound Click-To-Call campaigns.
 
SEP2 Preview dialer enables agents to first view the available information about the customer allowing the agent to review the pertinent information and place the call with a single click, or skip to the next call. SEP2 allows manager(s) to login from any computer on the network to monitor the agent’s call activity: number of calls, talk time and results.

Because OPC Marketing develops software in-house, SpitFire is able to offer the most cost-effective and fully featured dialers on the market.

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SpitFire Call Center Software

OPC Marketing has installed and supported SpitFire Enterprise software in call centers worldwide since 1999.  Call centers utilizing the award winning SpitFire Enterprise software increased their contact rate by at least 300% compared to manual dialing. SpitFire Enterprise can integrate with your call centers existing CRM & PBX solutions.  SpitFire Enterprise is beneficial for both small to large call centers and is easily upgradable by adding agents as your business grows.

SpitFire Dialing Modes:

Because we develop our software in-house, SpitFire is able to offer the most cost effective and fully featured enterprise edition dialer on the market. SEP is a browser-based application, meaning your call center manager can login from any computer on the network. The SpitFire Enterprise system can be used in multiple modes:
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What is Quick Connect?

Quick Connect is just that....QUICK! SpitFire Enterprise Quick Connect is a powerful dialing mode for business to business campaigns as well as it is the ultimate calling mode for high end leads. This advanced "Power Dialing" presents the contacts information to the agent prior to the actual connect.  There are Zero dropcalls in Quick Connect mode therefore you don't waste a single lead.

Agents have all the features of a predictive dialer such as scheduling callbacks, alternate number dialing, call transfer/conferencing, recording on demand, print client, recording and so much more!  SpitFire Enterprise can interface with almost any CRM and pop the record as the call is being answered.

Because OPC Marketing develops software in-house, SpitFire is able to offer the most cost-effective and fully featured dialers on the market.

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