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    New SpitFire Web Agent
    Access the dialer from anywhere!

    Powerful web agent with SpitFire Softphone integrated.  Works on computer, tablet, mobile phones, Mac, PC or Android.

    Schedule a demo now

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    Call Center Software:

    We develop. We deliver. We support.

    Our exceptional support team is in house under one roof in Addison, TX.

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    Intuitive. Flexible. Easy to use.

    User-friendly call center software easy to install, operate and upgrade.

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    Does Your Business Fit In a Box?

    We didn't think so. That's why SpitFire integrates with most PBX & CRM systems.

    Learn More
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    CNIScrub

    Efficient, Cost Effective, Peace of Mind

    Take the worry and stress out of managing your lists with CNIScrub Service. Utilize the latest technology to ensure that your call center is compliant.

    Make the right call, SpitFire CNIScrub

    Learn More
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    Keep Your Telecom

    Service Provider or Use Ours.

    Keep it simple with SpitFire fully integrated call center software.

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Why Choose SpitFire Contact Center?

Shopping for predictive dialer software and unsure of where to start?  What features and what company is the best fit for your business? Here are our top 6 reasons SpitFire Enterprise is outselling competitors.

Flexibility.

Introducing the only trifold platform that gives customers the flexibility to determine what environment is best for their business. SpitFire Enterprise Contact Center can be operated as a cloud based, premise-based server or hybrid dialer offering a premise-based server with cloud-based web agents.

Cost.

We understand that not all businesses are the same. We offer two low cost options; a one-time purchase or monthly cloud subscription. 

Features.

SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch inbound, outbound or blended campaigns. The SpitFire Enterprise system has 5 dialer modes: Predictive, Fixed Rate, Quick Connect, Preview, and Manual. It seamlessly integrates with both web-based and Windows CRM’s. Please click on the demo link to the side to schedule a live demo!

Ease of Use.

While having a feature rich product is essential to a contact center, we feel that it is equally as important to have software that is easy to operate. With the SpitFire Enterprise application, Agents and Managers have a user interface that is friendly to use, easy to navigate while offering all the tools they need for success.

Control.

You fully control contact center. You choose the Carrier (Phone Service Provider) you want. With our solutions, there is no limit to the number of calls you can make. There is no limit to the amount of data you can load in.  You can control how fast you want to grow adding agents and features as you need them.

Support.

Our SpitFire technical support and programming teams are all under one roof, working together with the common goal of helping our customers grow their businesses. We provide exceptional one on one training, troubleshooting as well as consulting. Our customers are offered a satisfaction survey after each tech support session and they are rated “Excellent” more than 97% every month!   Our SpitFire support team is the best in the industry! Our on-site Programmers and Engineers are persistently developing SpitFire Enterprise creating new features and functionality. The majority of our latest developments have been customer-driven. 

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Web Agent Requirements

Requirements for SpitFire Web Agent w/WebRTC

  • IIS 7.5 or greater
  • TCP Ports 80, 443, 8080-8090, and 61052 forwarded on a static IP to the dialer system
    • For added security white list the IP’s that can connect on these policies.
    • STUN protocol allowed for 49152-49XXX
  • FQDN SSL Certificate. Can be a subdomain eg, dialer.company.com
    • Cannot be a self-signed certificate, needs to be from a CA
    • Need .pfx, and .crt files for certificate
    • .crt should be a CA Certificate file
    • .pfx can be exported from another IIS install and set with a password
    • .pfx password
  • DNS set for FQDN/Subdomain to be pointed to dialer
    • A record added for FQDN/Subdomain
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