PBX Integration Information

This document is intended to give a general idea of integration with a PBX. Due to the proprietary nature of PBX’s, the information presented here may not work, however we will be happy to test connectivity. In all cases, from all ports, we must be able to either dial an extension and an outside line. Custom setups can also include direct connection from the carrier to the SpitFire Enterprise System and another connection to the PBX to connect to the agents only. In that scenario, The SpitFire Enterprise system would handle the outbound calls and only create the voice path to the agents through the PBX.

Analog connection

Dial tone and disconnect supervision required

T1 (CAS)

The circuit must be provisioned as D4 AMI, SF (Super Frame), with E&M signaling
Wink start is the standard; however there are several choices we can go with on the type Wink start, i.e. Immediate Wink, etc…
 
In most cases, you will need T1 or voice crossover cable. You can use almost any search engine to find the pin outs to make the cable yourself if you do not choose to purchase one. Make sure that it is not confused with a data crossover cable.

PRI/E1/J1

Standard framing for PRI is B8ZS, ESF (Extended Super Frame)
ISDN protocols supported are NI2, DMS, 5ESS, 4ESS, CTR4, QSIG
The PBX must be able to Network for the D-channel.
 
In most cases, you will need T1 or voice crossover cable. You can use almost any search engine to find the pin outs to make the cable yourself if you do not choose to purchase one. Make sure that it is not confused with a data crossover cable.

SIP

Connection info varies as requirements for IP PBX’s vary by the make. There are generally 2 connection requirements:
  1. The PBX emulates the carrier or register as an extension
  2. The authentication can IP based or use PBX provided credentials such User/Authentication name and Password.
Other credentials can also be used but varies on the PBX model. More advanced configurations can be acquired by conference call and testing.
 
All PBX integrations will be tested prior to installation.  Please see common PBX installations.
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