SEP VM Requirements

0-20 Agents -

CPU – 4 Cores Dedicated
RAM – 8GB Dedicated
NIC Card – 100/1000 w/Static Local IP (2nd card needed if integrating to SIP PBX and Carrier separately.)
Hard Drive – 100+ GB free space
USB Hosting Software - Either integrated through the VM host or through a 3rd party program to host the USB Dongle so the dialer can see the dongle.
VM Should have the dialer instance set to high or highest processing priority due to SIP/VOIP being time sensitive communication, audio errors develope on overloaded VM hosts.
 
21-50 Agents - 
 
CPU – 6 Cores Dedicated
RAM – 16GB Dedicated
NIC Card – 100/1000 w/Static Local IP (2nd card needed if integrating to SIP PBX and Carrier separately.)
Hard Drive – 100+ GB free space
USB Hosting Software - Either integrated through the VM host or through a 3rd party program to host the USB Dongle so the dialer can see the dongle.
VM Should have the dialer instance set to high or highest processing priority due to SIP/VOIP being time sensitive communication, audio errors develope on overloaded VM hosts.
 
51+ Agents - 
 
CPU – 8 Cores Dedicated
RAM – 16GB Dedicated
NIC Card – 100/1000 w/Static Local IP (2nd card needed if integrating to SIP PBX and Carrier separately.)
Hard Drive – 100+ GB free space
USB Hosting Software - Either integrated through the VM host or through a 3rd party program to host the USB Dongle so the dialer can see the dongle.
VM Should have the dialer instance set to high or highest processing priority due to SIP/VOIP being time sensitive communication, audio errors develope on overloaded VM hosts.
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