SEP- up to 12 Agents- SIP

Dialer Server

CPU – Intel Core i5 2.8 GHz or higher
RAM – 8 GB DDR3 or higher
NIC Card – 100/1000 (2nd card needed if integrating to SIP PBX and Carrier separately.)
Hard Drive – 100+ GB free space
OS – Windows 7 PRO or Higher
Over 10GB will require Microsoft SQL Server 2008 R2 Standard or SQL Server 2012 Standard on separate server
No Laptops

Agent Workstations

Minimum Requirements - Additional applications on agent station may degrade system performance.

Intel Core i3 Processor or higher   
Windows 7 Pro or higher
4GB RAM or higher
NIC Card 100/1000
Hard Drive – 40+ GB free space
.Net 3.5 SP1 & >Net 4.0 (free download at http://www.microsoft.com/download/en/details.aspx?id=17851 )

Agent screen resolution min – 1024 x 768
Manager screen resolution min – 1280 x 1024

Headsets

USB Headset with softphone software (i.e., Zoiper- free download)
Or, Integrate to IP Phone System

SIP Trunks

100kbps dedicated Bandwidth up and down per line (not DSL) One Static IP Address

Network

The dialer will require a business-class router and switch for the network. A good example is a Cisco RV042 router and Small Business 200 or 300 series switch. If agents are logging in from a remote location outside of the internal network, a VPN will be necessary from the dialer server.

* The above recommendations are based on a standard 2 line per agent ratio. Additional lines or features may require different hardware specifications.

 
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