CPU – Intel Core i7 6th Gen or higher
RAM – 16 GB or higher
NIC Card – (2) 100/1000 (2nd card needed if integrating to SIP PBX and Carrier separately.)
Hard Drive – 120+ GB free space
OS – Windows Server 2012 or Higher
SQL – Microsoft SQL Server 2008 R2 Standard or SQL Server 2012 Standard – up to 10GB
For 10GB file sizes and over, must run SQL on separate server
SQL Server (Max 60 outbound ports)
CPU – Intel i5 or higher
RAM – 8 GB or higher
NIC Card – 10/100 Hard Drive – 100 GB
Minimum Requirements - Additional applications on agent station may degrade system performance.
Intel Core i3 Processor or higher
Windows 7 Pro or higher
4GB RAM or higher
NIC Card 100/1000
Hard Drive – 40+ GB free space
Agent screen resolution min – 1024 x 768
Manager screen resolution min – 1280 x 1024
USB Headset with softphone software (i.e., Zoiper- free download
Or, Integrate to IP Phone System
100kbps dedicated Bandwidth up and down per line (not DSL) One Static IP Address
The network will need to be evaluated by a SpitFire solutions engineer for configuratiion requirements. If agents are logging in from a remote location outside of the internal network, a VPN will be necessary from the dialer server.
* The above recommendations are based on a standard 2 line per agent ratio. Additional lines or features may require different hardware specifications.