SEP up to 50 agents- SIP

Dialer Server

CPU – Quad Core Zeon 2.8+ GHz, with 12+ MB Cache or higher
RAM – 16+ GB DDR3 or higher
NIC Card – (2) 100/1000 (2nd card needed if integrating to SIP PBX and Carrier separately.)
Hard Drive – 500+ GB free space
OS – Windows Server 2008 or Higher
No Laptops

SQL – Microsoft SQL Server 2008 R2 Standard or SQL Server 2012 Standard – up to 10GB

For 10GB file sizes and over, must run SQL on separate server

SQL Server (Max 200 + outbound ports)

CPU – Quad Core Zeon or higher
RAM – 16 GB or higher
NIC Card – 10/100/1000
Hard Drive – 500GB+
Redundant Power Supply

Agent Workstations

Minimum Requirements - Additional applications on agent station may degrade system performance.

Intel Core i3 Processor or higher
Windows 7 Pro or higher
4GB RAM or higher
NIC Card 100/1000
Hard Drive – 40+ GB free space
.Net 3.5 SP1 & .Net 4.0 (free download at http://www.microsoft.com/download/en/details.aspx?id=17851 )
Agent screen resolution min – 1024 x 768
Manager screen resolution min – 1280 x 1024

Headsets

USB Headset with softphone software (i.e., Zoiper- free download)
Or, Integrate to IP Phone System

SIP Trunks

100kbps dedicated Bandwidth up and down per line (not DSL) One Static IP Address

Network

The network will need to be evaluated by a SpitFire solutions engineer for configuration requirements. If agents are logging in from a remote location outside of the internal network, a VPN will be necessary from the dialer server.If agents are logging in from a remote location outside of the internal network, a VPN will be necessary from the dialer server.

* The above recommendations are based on a standard 2 line per agent ratio. Additional lines or features may require different hardware specifications.

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