Support Services

Our difference is in our people. Not only does SpitFire provide the most cutting edge call center technology;

We have the best team in the industry. Our developers, sales team, and support staff work side by side in Addison, Texas to deliver the most attentive and transparent service to our customers. When support staff and developers sit side by side, real solutions are always in reach.

Wherever you are, our support staff is right there with you. SpitFire support begins prior to installation with a pre-install appointment with a SpitFire expert technician followed by extensive online training. Your call center will be setup and ready to launch a winning campaign. All SpitFire products come with one year of free support. Technical support renewal includes product upgrades and database maintenance free of charge. When you call on SpitFire support, we are there to make sure you're successful.

We are accessible by phone, chat, and email for immediate technical support. Whether you're at work, at home, or on the road, our advanced SOS SpitFire Online Support gets technicians right inside your computer to work their magic through remote access. Prefer to do it yourself? Our Help Desk is available online 24/7 with a comprehensive online archive of tutorials and support articles at your fingertips. We do everything we can to give you easy, quick tools for overcoming technical hiccups in a flash. With our developers and support staff all under one roof, real solutions are always in reach with SpitFire.

Does your business fit in a box? We didn't think so. That's why SpitFire integrates with most PBX & CRMs.

We offer three services for your business to run SpitFire products: Hosted, Co-Located or Premise Based. Depending on the size and volume of your call center, we will help you select the option that is most productive and economical for your company.

 

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