Predictive, Fixed Rate, Preview, Quick Connect & Manual Dialer
SpitFire Enterprise is a fully blended call center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SpitFire Enterprise highlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls.
SpitFire Enterprise offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual.
Predictive Dialer Mode.The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.
Quick Connect Mode.The Quick Connect campaign is set up as one-to-one dial ratio. Agents are presented the record as it is dialing out allowing time for the agent to get familiar with the contact. This option is great for B2B environment because the agent is connected on every call eliminating dropped calls. That’s right, ZERO dropped calls!
Fixed Dialer Mode.Fixed Rate gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for campaigns with a high live connect volume.
Preview Dialer Mode.Preview Dialing allows the agent to view the information in the contact record and decide to dial or snooze the call. Preview dialing is often used in collections campaigns.
Manual Dialer Mode.Allows SpitFire Enterprise agents the ability to switch into a manual dial mode. The agent enters a telephone number on the agent application and the dialer will place the call.
SpitFire Enterprise integrates with both web-based and Windows CRM's. Our on-site Programmers and Engineers are persistently developing SpitFire Enterprise, creating new features and functionality. The majority of our latest developments have been customer-driven.