The Team

Our difference is in our people. Founded in 1999 by Michael Henochowicz, co-founder of CompUSA and Erin Mullen. OPC Marketing fills a void in the call center industry: personal, priority support and fully integrated software solutions for every business. Our team is small but mighty with just over a dozen executives, developers, sales and tech support staff working under the same roof in Addison, Texas.
 

Michael is the President and CEO at SpitFire Dialer Solutions. 

He made a name for himself in 1984 as the co-founder of CompUSA: the first retailer to carry consumer electronics, technology products, and computer services in over 100 computer superstores. He went on to open the first wireless cell phone superstore, Cellular World, and then the integrated superstore, Communications Expo, which broke ground as the only retailer of its time including computers, all carriers, and an internet cafe. It's no surprise that Michael was named whiz kidĀ by Forbes Magazine in 1999 and has lived up to his reputation as an innovator in the technology and consumer electronic industries ever since.

In 1999, Michael co-founded OPC Marketing as a vehicle to develop the first affordable call center dialer on the market. Since the first SpitFire product was first released, Michael hasn't stopped improving and adapting the software to reflect the latest technological advancements. He is passionate about being the low price leader in all he does, taking the advantage from big companies and giving it back to small businesses. It's rare that Michael has not personally interacted with a SpitFire customer, making him a hands-on business owner that strives to continually understand the needs of every business he serves.

 

Erin Mullen is the co-founder of SpitFire Software, LLC and its parent company, OPC Marketing, Inc. as well as a co-founder of a real estate dialer service, Home Audio Tour, LLC. She is responsible for operational leadership and product development. In addition, Erin manages support and development organizations, including products and customer support services.

Erin has been working in the dialer space since 1999.  In the early years, she began by generating leads for a vast variety of industries with the use of dialers.  After years of working directly with programmers to improve the user experience as well as develop new features, she teamed up with Michael to acquire the first generation SpitFire Dialer code. Today Erin can be credited with heading up the development of the award winning SpitFire Enterprise Software as well as leading an extraordinary support and programming teams.

 

Warren is the VP and Director of Tech Support at SpitFire Dialer Solutions.

He brings a wealth of experience to the table as the past On-Site Installation and Training Specialist for Touchstar Software since 2000. Prior to joining Touchstar Software, Warren managed activation teams for the first nationwide activator of cellular phones, Cellular World, and later for the electronics superstore, Expo Communications.

Working in the technology industry since 1995 and the call center industry since 2001, Warren loves being part of the engine that moves technology forward. Warren has provided over 4,000 SpitFire product demonstrations, and each time he conveys new excitement over how far the product has come in features and functionality. Warren takes pride in SpitFire's amazing team and their shared commitment to providing excellent service and customer support. He believes in the product and the technology that he represents and thrives on sharing that passion with everyone he interacts with.

Mike Feeney is the principal of Call Centre Magic Ltd and has split his working life between Australia and New Zealand.

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