SpitFire Enterprise Contact Center
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SpitFire Predictive Dialer

SpitFire Enterprise Contact Center Has

Predictive - The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.

Fixed Rate - Fixed rate dialer gives your call-center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed rate dialer is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.

Quick Connect - Quick Connect allows your agents to log into a campaign with a one-to-one dial ratio. This option is great for B2B environment because the agent is connected on every call eliminating dropped calls.

Preview - Preview dialer allows the agent to view the information in the contact record and decide to dial or snooze the call. Preview dialer is often used in collections campaigns.
SEP is a fully blended call-center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SEP highlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls.

Manual - SEP allows agents to switch into a manual dialer mode. The agent enters a telephone number on the agent application and the dialer will place the call.

SpitFire Click to Dial - The SpitFire Click to Dial Chrome extension converts phone numbers found on any webpage or web based CRM, into clickable links to dial! The telephone numbers auto-populate in the SpitFire app so you can quickly and conveniently place calls. The SpitFire click to dial pop up allows the agent to end the call and select a disposition that can be written back to the client’s record. This application requires a Chrome Browser. Fast, Easy & Productive!

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Inbound & Outbound Predictive Dialer with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective.
SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. Our predictive dialer also allows the campaign manager to manually increase and decrease the amount of inbound and outbound calls on the fly, optimizing call center productivity every day. Browser-Based. Flexible. Easy to Use. User-friendly Call Center Software: Easy to Install, Operate, and Upgrade.
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SpitFire Enterprise Pro Screenshots

SpitFire Enterprise Features… Just to name a few

System Features:
  • Fully Blended Outbound and Inbound Calling
  • 5 Dialing Modes
  • Cloud, Premised Based or Hybrid
  • Preamble script with key press
  • Works with SIP, PRI, T1 or Analog Lines
  • Unlimited Campaigns
  • Unlimited Agents
  • Unlimited Lists
  • Unlimited Custom Fields
  • Unlimited Dispositions
  • Caller ID Global, by Campaign, by Record
  • Transfer Caller ID- Campaign, Global or Customer
  • Dynamic Caller ID
  • Email based on disposition
  • Email recording by disposition
  • List Priority & Stacking
  • Change lists by number of appointments set
  • Unlimited No Call lists
  • Export Data - New List, Existing List or Text File
  • Alternate Number Dialing
  • Automatic redial based on disposition
  • Browser-based Manager and Supervisor Interfaces
  • Unlimited Workgroups
  • CRM Integration- Windows or Browser Based
  • Microsoft SQL Database
  • Built in DNC Management
  • SQL builder tool
  • TTS- text to speech add-on
  • Move lead based on disposition
  • Move lead based on number of attempts
  • Skill based routing
  • Drop voicemail based on disposition
  • CRM Integration (Web & Windows)
SEP Agent Features:
  • Agent-to-Agent Call Transfer with Data Transfer
  • Third Party Transfer with Conference Option
  • Pop Scripting Per Campaign
  • URL Pop Screens Per Campaign
  • Agent Assignment to Skill Groups
  • Agents Can Log into Multiple Campaigns
  • Print Record
  • Call Back Scheduling with Phone Number Choice
  • Preview Call Back with snooze option
  • Alternate number dialing on demand
  • Agent Recording on demand
  • Role-based Users
  • Agent Wrap Up
  • Zip Tone
  • Alternate Number Dialing on Demand
  • Dynamic Agent Extension Login
  • Chat
SEP Manager Features:
  • Real-Time Browser Based Statistics for Campaigns, Lists, Agents
  • Call Recording, Monitoring and Whisper Coaching
  • Comprehensive Reports
  • Campaigns can be dynamically changed during session
  • Time Zone Management
  • Call Back Manager- Reassign & Reschedule Callbacks
  • Preview Callbacks
  • Throttle Manager- Control Dial Ratio
  • Clone Campaigns
  • Export History, DNC & Callbacks
  • List Rework by Disposition
  • Chat- broadcast, campaign, group, agent & manager
  • Agent status notifications
  • Create Manager and Agent privledges
What our customers are saying
5 star review
The best part about your product isn't really about your product; its about the quality of your service. You back SpitFire up 100% with some of the best tech support I have ever dealt with. If I have an issue, your technicians resolve it easily, while being very polite.

-Joe, Lawn Care & Pest Control, Lee's Summit, MO-
5 star review
I really like the Enterprise system we have. We are pretty unique company with how we must manage our data and Spitfire has provided us with what we need! Any time I have run into an issue, the support has been right there to help me where they can!

-AmberLee, Home Windows Doors, Thorold, ON, CA-
5 star review
We have been a customer of OPC Marketing for over 10 years. Mike and his staff have been nothing less than a 10 on each and every project, upgrade and service. We highly recommend them if you are considering a change or an upgrade to your marketing system.

-Ron, Home Energy Efficiency Services, Longwood, FL-