SEP Over 100 agents-SIP

Dialer Server

The dialer will need to be evaluated by a SpitFire solutions engineer for configuration requirements.  
 

SQL Server (Max 200 + outbound ports)

The SQL server will need to be evaluated by a SpitFire solutions engineer for configuration requirements.  
 

Agent Workstations

Minimum Requirements - Additional applications on agent station may degrade system performance.

Intel Core i3 Processor or higher 
Windows 7 Pro
4GB RAM or higher
NIC Card 100/1000
Hard Drive – 40+ GB free space
.Net 3.5 & .Net  4.0 (free download at http://www.microsoft.com/download/en/details.aspx?id=17851 )
Agent screen resolution min – 1024 x 768
Manager screen resolution min – 1280 x 1024

Headsets

USB Headset with softphone software (i.e., Zoiper- free download)
Or, Integrate to IP Phone System

SIP Trunks

100kbps dedicated Bandwidth up and down per line (not DSL) One Static IP Address

Network

The network will need to be evaluated by a SpitFire solutions engineer for configuration requirements. If agents are logging in from a remote location outside of the internal network, a VPN will be necessary from the dialer server. If agents are logging in from a remote location outside of the internal network, a VPN will be necessary from the dialer server.

* The above recommendations are based on a standard 2 line per agent ratio. Additional lines or features may require different hardware specifications.

 

 

 

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