SEP T1 Requirements

Dialer Server

Dual Core 2.8GHz Processor
2GB RAM 160 GB HD
100/1000 NIC Card
DVDRW Windows XP Pro, Windows 7 Pro (preferred), or Windows Server 2008
SQL – Express (free version) up to 10 GB file sizes. Over 10GB will require Microsoft SQL Server 2008 R2 Standard or SQL Server 2012 Standard on separate server
 

Agent Workstations

Core Duo Processor or higher 
Windows 7 Pro (Windows Classic or basic background)
2GB RAM or higher
NIC Card 100/1000
Hard Drive – 40+ GB free space
 
Agent screen resolution min – 1024 x 768
Manager screen resolution min – 1280 x 1024
 

Headsets

Analog Headset with amplified Base
Or, Integrate to Phone System using Analog or T1 card(s)

Network

If on a LAN, make sure you have a suitable business-class router and switch. If you run “remote” agents from another location, use a VPN Router at the Dialer Server.  See recommended routers and switches.
 
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