The Feedback

star ratings

The Spitfire system is a wonderful piece of technology... Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone. Best part about working with them is the customer service. For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must. How good of a job do they do for us: As we've grown our business over the last 5 years, we've bought 3 dialers from them as we have expanded and another dialer is on the way... Great job guys! 

Nate Smith
AC USA
Marketing Manager
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I am currently using your enterprise dialer as well as the preview dialer to market our products nationwide. I have enjoyed excellent results with your system and your support is Second to none.! I can be demanding with special projects and modification requests to integrate our dialer to work with many various types of campaigns and your staff has always delivered. Thank you for such a comprehensive system that is extremely easy to use .
 
Dovie Orndorff
Marketing Specialist & Manager

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Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed .

Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research.

Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits.

Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen.

I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers.

Matt Famighette
Licensed Contractor
Overall Rating
5.0
Ease of Use
5.0
Customer Service

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This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter.

Constantly being upgraded.
Quick and Helpful Customer Service.
Very Flexible, Accommodates to business needs.

Juan Medina
Operations Manager
 
 

We purchased the Spitfire Dialer from OPC-Marketing two years ago, and we haven't had any problems with it since then.

We had three other dialers, and without question Spitfire out performs them all. Customer support is outstanding. Any questions or concerns have been addressed immediately; and customization to fit our needs has been excellent.

Anyone wanting to make a commitment to the call centre industry, I strongly recommend looking in SpitFire as it will meet all of your needs.

Jason White, Landmark Services St Catharines, ON Canada

star ratings

I am the owner of a Call Centre automation company in New Zealand, also servicing the Australian market, specializing in Outbound operations. I have sold a number of different predictive dialer systems over the last 10 years.

I'm writing to give a big tick to OPC Marketing - I have placed their systems into sites ranging from just 4 agents up to 70. Each site has different connectivity methods, via a PBX via E1 or T1 cards, via analogue flyleads, plugged directly into Primary Rates, SIP to PBX, SIP direct to SIP trunk provider, even out to GSM-Gateways with flat monthly call plans.

The huge change from the previous systems I was selling, was the on-site tweakability of the system to suit whatever the local environment was; config screens and ini files make for a very flexible toolset and easy installs.

Oh, and I noticed a review talking about voice quality and SIP - well, actually it's all about the bandwidth buddy. I've got numerous Spitfire SIP sites up and running (4 agents, 12 agents, up to the biggest SIP'er with   32 agents/64 SIP lines) with excellent voice quality, but 1/ only on sites with sufficient bandwidth guaranteed on their internet connection to handle it and 2/ using the G.729 codec whenever I connect directly to the SIP trunk provider.If you take care of the bandwidth, the system itself is sweet :-)

 
Mike Feeney, Call Centre Magic Auckland, New Zealand

I bought my first dialer from OPC in 2004. It's 2011 and so far I have bought 6 systems from them. Not one issue never breaks very tough and great systems.

Warren and his staff are very elegant and friendly people anything you need any time they are at your service instantly. I have never ever in my life have dealt with a company that is so pleasant. I can do outbound /Inbound/voice blasting be legal on my do not calls and many other features that have impressed me over the years and have made my companies successful.

OPC your number one in the predictive dialer industry and that's not only my opinion.

Great Job OPC keep up the great work

Thanks

George Rizkalla, CMS Wilkes-Barre, PA

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