SQL – Microsoft SQL Server 2008 or 2012 Standard Edition
SQL Server (Max 60 outbound ports)
Minimum Requirements - Additional applications on agent station may degrade system performance.
100kbps dedicated Bandwidth up and down per line (not DSL) One Static IP Address
The dialer will require a business-class router and managed switches for the network. A good example is a Cisco 1900 series router or better and Small Business 200 or 300 series switch. If agents are logging in from a remote location outside of the internal network, a VPN will be necessary from the dialer server.
* The above recommendations are based on a standard 2 line per agent ratio. Additional lines or features may require different hardware specifications.